Product concerns
Updated: 2026-09-30
Safety first
If you suspect a safety risk, stop using the product and avoid modifying or repairing it until the issue is clarified. In an emergency, seek appropriate local assistance; business chat is not an emergency service.
What to share
Identify the site, engagement reference if available, product, when you noticed the concern and what happened. Include overview and detail photos, measurements or relevant labels. Hide addresses and personal details; do not send identity documents or payment credentials.
Vintage pieces and checks
Distinguish disclosed wear, undisclosed defects, measurements, added printing and provenance questions. Keep the seller link and photos from before purchase and upon arrival. Visual inspection and authentication coordination are not a universal authenticity guarantee; confirm scope and unresolved information before purchase or consolidation.
Review process
Contact us on WhatsApp or Telegram and say whether the concern involves safety, quality, sizing, the wrong item or shipping. We review the information and confirm next steps according to the agreed scope and available evidence. Do not send returns or commission repairs before receiving instructions.
Remedies and limits
Reporting a concern does not automatically guarantee a return, refund, replacement or authenticity opinion. The resolution is assessed against the engagement, supplier, shipping and applicable rights. Keep relevant packaging and documentation without continuing to use a suspect product.